terms and condition – AutogineAI

TERMS OF SERVICE & TERMS AND CONDITIONS

Effective Date: August 10, 2026
Last Updated: August 10, 2026

These Terms of Service and Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of Autogine AI and all related software, websites, dashboards, APIs, automation tools, chatbot systems, WhatsApp integrations, artificial intelligence features, messaging services, and other services provided by Autogine AI (“Autogine AI”, “we”, “us”, or “our”).

Website: https://autogineai.com/ Email: hello@autogineai.com Phone: +92 312 2971643

By creating an account, purchasing a subscription, connecting a third-party account, activating an automation, or otherwise using our Services, you (“User”, “Customer”, “you”, or “your”) acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with these Terms, you must not use the Services.

1. Definitions

For the purposes of these Terms:

“Services” means the software, platform, APIs, dashboards, automation systems, chatbot functionality, AI functionality, integrations, messaging tools, hosting, and related services provided by Autogine AI.

“User” or “Customer” means any individual, company, organization, agency, reseller, or other entity using the Services.

“Account” means the account created by a User to access the Services.

“User Content” means any text, images, videos, documents, links, messages, prompts, chatbot flows, automation rules, customer data, or other material submitted, uploaded, generated, configured, or transmitted by the User through the Services.

 

“Third-Party Services” means services, platforms, APIs, applications, networks, or providers operated by third parties, including but not limited to Meta, WhatsApp, payment providers, hosting providers, AI providers, telecommunications providers, and other external platforms.

2. Description of the Services

Autogine AI is a technology and software service provider.

We provide technology that allows customers to create and manage automated communication, chatbot, AI, messaging, customer-support, marketing, and business workflows.

Our Services may include:

  • WhatsApp automation;
  • Chatbot automation;
  • AI-powered conversations;
  • Automated replies;
  • Customer support automation;
  • Campaign and messaging tools;
  • API integrations;
  • Business workflow automation;
  • Dashboard and account management;
  • Third-party platform integrations;
  • AI-assisted content generation; and
  • Other automation functionality introduced from time to

Autogine AI does not operate the underlying business of its customers.

We provide the technology through which customers may independently conduct their own activities.

3.   Customer’s Independent Business

The User acknowledges that Autogine AI is not a partner, agent, representative, broker, financial intermediary, merchant, seller, investment provider, or participant in the User’s underlying business, unless expressly agreed in writing.

The User independently determines:

 
  • What products or services they sell;
  • What offers they make;
  • What claims they communicate;
  • What prices they charge;
  • What links they distribute;
  • What payment methods they use;
  • What messages they send;
  • What automation they configure;
  • Who receives their messages; and
  • How they conduct their

Use of Autogine AI does not create a partnership, joint venture, agency, employment, franchise, or representative relationship between Autogine AI and the User.

4.   User Responsibility

The User is solely responsible for their use of the Services and for all activity conducted through their Account.

The User is responsible for:

  1. Maintaining accurate account information;
  2. Protecting account credentials;
  3. Configuring automation correctly;
  4. Reviewing automated messages where appropriate;
  5. Obtaining required permissions and consents;
  6. Complying with applicable laws and regulations;
  7. Complying with third-party platform policies;
  8. Ensuring that communications are lawful;
  9. Ensuring that products and services offered by the User are lawful;
  10. Handling customer complaints and disputes; and
  11. Paying any taxes, licenses, fees, or regulatory charges applicable to the User’s

Autogine AI does not assume responsibility for the User’s independent business activities merely because those activities are conducted using our technology.

 

5. No Responsibility for User Fraud, Scams, or Misconduct

The User expressly acknowledges that Autogine AI provides technology as a tool and does not control the User’s underlying business.

If a User uses the Services to commit or facilitate:

  • Fraud;
  • Scams;
  • Deception;
  • Impersonation;
  • Unauthorized solicitation;
  • Fake investment opportunities;
  • Phishing;
  • Financial misconduct;
  • Misleading advertising;
  • Spam;
  • Harassment;
  • Unauthorized communications; or
  • Any other unlawful activity,

the User is solely responsible for such activity and its consequences, to the maximum extent permitted by applicable law.

Autogine AI does not endorse, authorize, guarantee, or participate in such activities.

The fact that an unlawful or fraudulent person used Autogine AI does not, by itself, establish that Autogine AI approved, sponsored, participated in, or was responsible for that person’s conduct.

6. Prohibited Activities

You may not use the Services to:

6.1 Fraud and Scams

Conduct, promote, facilitate, or automate fraudulent activities, scams, deceptive schemes, or misleading representations.

6.2 Impersonation

 

Impersonate another person, company, financial institution, government authority, brand, or organization.

6.3 Phishing and Credential Theft

Collect passwords, authentication codes, financial information, or other sensitive information through deceptive means.

6.4 Financial Crimes

Use the Services for money laundering, fraudulent investment schemes, Ponzi schemes, pyramid schemes, or other unlawful financial activities.

6.5 Spam

Send unsolicited, excessive, or unauthorized messages or communications.

6.6 Malware and Malicious Activity

Distribute malware, malicious code, harmful software, or links intended to compromise another person’s device, account, or system.

6.7 Illegal Goods or Services

Promote, sell, distribute, or facilitate unlawful goods or services.

6.8 Unauthorized Access

Attempt to access systems, accounts, APIs, databases, or information without authorization.

6.9 Platform Circumvention

Attempt to bypass or circumvent restrictions imposed by WhatsApp, Meta, payment providers, telecommunications providers, AI providers, hosting providers, or other third-party services.

6.10 Other Unlawful Activities

Use the Services in any manner that violates applicable law or the rights of another person or organization.

7. User Content

 The User remains responsible for all User Content submitted, uploaded, generated, configured, or transmitted through the Services.

This includes:

  • Messages;
  • Chatbot responses;
  • AI prompts;
  • AI-generated responses;
  • Images;
  • Videos;
  • Documents;
  • Links;
  • Advertisements;
  • Product descriptions;
  • Customer information;
  • Automation rules; and
  • Marketing

The User represents that they have all necessary rights, permissions, licenses, and lawful bases required to use and distribute such content.

Autogine AI does not guarantee that User Content is accurate, lawful, non-infringing, or appropriate.

8. AI-Generated Content

Some Services may use artificial intelligence.

AI-generated content may contain inaccuracies, errors, omissions, inappropriate responses, or unintended information.

The User is responsible for reviewing and appropriately configuring AI-generated responses before relying on them for business purposes.

Autogine AI does not guarantee that AI-generated content:

  • Is accurate;
  • Is complete;
  • Is legally compliant;
  • Is suitable for a particular purpose;
  • Is free from errors; or
 
  • Will produce a particular business

The User remains responsible for automated communications generated through their Account.

9. WhatsApp, Meta, and Third-Party Services

Autogine AI may integrate with WhatsApp, Meta, and other third-party platforms.

The User understands that third-party platforms operate independently from Autogine AI.

The User is responsible for complying with all applicable third-party terms, policies, requirements, restrictions, and guidelines.

Autogine AI does not guarantee:

  • Approval of a WhatsApp Business Account;
  • Approval of a phone number;
  • Approval of message templates;
  • Delivery of messages;
  • Continued access to WhatsApp or Meta services;
  • Advertising approval;
  • Third-party API availability; or
  • Continued operation of any third-party

A third-party provider may suspend, restrict, limit, review, or terminate an account independently of Autogine AI.

10. Account Registration

Users must provide accurate and current information when creating an Account. You must not:

  • Create an Account using false information;
  • Pretend to be another person or organization;
  • Provide misleading business information;
  • Share your Account with unauthorized persons; or
  • Create multiple Accounts for the purpose of circumventing

You are responsible for maintaining the confidentiality of your login credentials.

Any activity conducted through your Account may be attributed to you unless you can demonstrate unauthorized access.

11. Account Security

You must take reasonable measures to protect:

  • Passwords;
  • API keys;
  • Access tokens;
  • WhatsApp credentials;
  • Business account credentials;
  • Authentication information; and
  • Other security

You must immediately notify Autogine AI if you believe that your Account or credentials have been compromised.

Autogine AI is not responsible for losses resulting from the User’s failure to maintain adequate account security.

12. Fees and Payments

Certain Services require payment of subscription or other applicable fees.

The User agrees to pay all applicable charges associated with their selected plan. Unless otherwise stated:

  • Subscription fees are charged according to the selected billing period;
  • Fees must be paid on time;
  • Failure to pay may result in suspension or termination;
  • Third-party charges may apply separately;
  • Taxes may be added where applicable; and
  • Pricing may change with reasonable
 

Any applicable refund or cancellation rights are governed by our separate Refund & Cancellation Policy.

13. Service Availability

We attempt to maintain reliable and continuous access to the Services. However, we do not guarantee that the Services will:

  • Always be available;
  • Be uninterrupted;
  • Be error-free;
  • Be completely secure;
  • Operate without delays;
  • Remain unchanged; or
  • Always be compatible with third-party

Service interruptions may occur because of maintenance, technical problems, infrastructure failures, cyber incidents, third-party outages, API changes, network failures, or circumstances beyond our reasonable control.

14. Third-Party Services

The Services may depend on third-party providers. Examples may include:

  • WhatsApp;
  • Meta;
  • AI providers;
  • Cloud hosting providers;
  • Payment processors;
  • Telecommunications providers;
  • Domain providers;
  • Analytics providers; and
  • Other API or software
 

Autogine AI is not responsible for the acts, omissions, availability, policies, decisions, restrictions, or failures of third-party providers.

Your use of third-party services may be subject to separate terms imposed by those providers.

15. Intellectual Property

All rights, title, and interest in the Autogine AI platform, software, interface, branding, logos, designs, code, systems, documentation, and technology remain the property of Autogine AI or its respective licensors.

Except as expressly permitted by these Terms, the User may not:

  • Copy the platform;
  • Reverse engineer the software;
  • Modify or reproduce proprietary components;
  • Sell or redistribute the platform without authorization;
  • Remove proprietary notices;
  • Attempt to obtain source code; or
  • Use Autogine AI intellectual property to create a competing service without

The User retains ownership of their own User Content, subject to the rights necessary for Autogine AI to provide the Services.

16. License to Process User Content

To provide the Services, the User grants Autogine AI a limited, non-exclusive, worldwide license to host, process, transmit, store, reproduce, and otherwise handle User Content to the extent reasonably necessary to operate, maintain, secure, and improve the Services, subject to applicable law and our Privacy Policy.

This license does not transfer ownership of User Content to Autogine AI.

17. Privacy

Your use of the Services may involve the collection and processing of personal information.

Our handling of personal information is governed by our separate Privacy Policy, which forms part of these Terms.

The User is responsible for ensuring that their collection and use of personal information through our Services complies with applicable privacy and data-protection laws.

18. Suspension and Termination

Autogine AI may suspend, restrict, or terminate an Account where we reasonably believe that:

  • The User has violated these Terms;
  • The User is using the Services for fraud or scams;
  • The User is engaging in unlawful activity;
  • The User is violating third-party platform policies;
  • The User is generating significant spam or abuse;
  • The User presents a security risk;
  • The User has failed to pay applicable fees;
  • The User has provided materially false information; or
  • Continued access presents a legal, security, technical, or operational

Where necessary, Autogine AI may take immediate action without prior notice. We may also cooperate with lawful requests from competent authorities.

19. Investigation of Abuse

If Autogine AI receives a credible complaint or identifies activity that may violate these Terms, applicable law, or third-party policies, we may investigate the relevant Account or activity.

Depending on the circumstances, we may:

  • Request additional information;
  • Restrict functionality;
  • Suspend an Account;
  • Disable particular automations;
  • Remove or restrict content;
  • Terminate an Account; or
  • Take other reasonable protective

Nothing in these Terms requires Autogine AI to proactively monitor all User activity.

20. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Autogine AI, its owners, directors, officers, employees, contractors, affiliates, licensors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

  1. Your use or misuse of the Services;
  2. Your business activities;
  3. Your products or services;
  4. Your User Content;
  5. Messages sent through your Account;
  6. Automated communications configured by you;
  7. Fraudulent or unlawful activities conducted through your Account;
  8. Your violation of these Terms;
  9. Your violation of applicable law;
  10. Your violation of third-party policies; or
  11. Claims made by your customers, users, recipients, or other third parties concerning your

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Autogine AI makes no warranties, representations, or guarantees that the Services will:

  • Meet your specific requirements;
  • Produce specific results;
  • Generate a particular amount of revenue;
  • Prevent fraud;
  • Prevent account suspension;
  • Prevent WhatsApp or Meta restrictions;
  • Be continuously available;
  • Be error-free; or
  • Be suitable for every business

You use the Services at your own discretion and risk.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Autogine AI shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Services.

This includes losses arising from:

  • Fraud or scams conducted by a User;
  • User transactions;
  • Customer disputes;
  • Products or services sold by a User;
  • User-generated content;
  • Automated communications;
  • Loss of profits;
  • Loss of business;
  • Loss of data;
  • Third-party platform suspension;
  • WhatsApp or Meta restrictions;
  • Third-party service failures;
  • API changes;
  • Account termination; or
  • Unauthorized use of the User’s

To the extent permitted by applicable law, Autogine AI’s aggregate liability arising from the Services shall not exceed the amount actually paid by the User to Autogine AI for the Services during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

23. No Guarantee Against Fraud

Autogine AI provides automation and communication technology.

Although we may implement security, abuse-prevention, monitoring, and account-protection measures, we do not guarantee that the Services will prevent fraudulent or abusive activity by Users or third parties.

A User may misuse technology despite reasonable safeguards.

The User remains responsible for their own business, communications, customers, and activities.

24. Compliance With Law

You agree to use the Services in compliance with all applicable laws and regulations. This may include laws concerning:

  • Electronic communications;
  • Consumer protection;
  • Advertising;
  • Privacy;
  • Data protection;
  • Financial activities;
  • Anti-fraud requirements;
  • Intellectual property;
  • Telecommunications;
  • Marketing communications; and
  • Other laws applicable to your

You are responsible for obtaining any licenses, registrations, approvals, consents, or permissions required for your activities.

25. Complaints and Disputes

If a third party contacts Autogine AI regarding activity conducted through a User Account, we may direct the complainant to the User responsible for the underlying activity where appropriate.

The User is responsible for resolving disputes concerning:

  • Products;
  • Services;
  • Payments;
  • Refunds;
  • Orders;
  • Investment claims;
  • Advertisements;
  • Customer communications; or
  • Other commercial activities conducted by the

Nothing in this section prevents Autogine AI from responding to lawful requests or taking appropriate action regarding abuse or suspected violations.

26. Changes to the Services

Autogine AI may modify, improve, replace, suspend, or discontinue features of the Services from time to time.

We may introduce:

  • New features;
  • Feature limitations;
  • Pricing changes;
  • Technical changes;
  • Security measures;
  • Integration changes; or
  • Service

Continued use of the Services after material changes may constitute acceptance of the updated Terms.

27. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we may provide notice through the website, dashboard, email, or another reasonable method.

The updated Terms will become effective on the date stated in the updated version.

28. Force Majeure

Autogine AI shall not be responsible for failure or delay caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Internet outages;
  • Telecommunications failures;
  • Cloud-provider failures;
  • Cyberattacks;
  • Natural disasters;
  • Government actions;
  • War;
  • Civil unrest;
  • Power failures;
  • Third-party service outages;
  • Platform policy changes;
  • API shutdowns;
  • Pandemics; or
  • Other events beyond our reasonable

29. Assignment

The User may not transfer or assign their rights or obligations under these Terms without our prior written consent.

Autogine AI may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

31. Entire Agreement

These Terms, together with any policies expressly incorporated into them, constitute the agreement between the User and Autogine AI concerning the Services.

Additional written agreements may apply to specific services, enterprise customers, resellers, or custom arrangements.

32. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of Pakistan, unless a separate written agreement provides otherwise.

Subject to any mandatory rights available to a party under applicable law, disputes arising from these Terms or the Services shall be subject to the jurisdiction of the competent courts of Pakistan.

33. Contact Information

For questions regarding these Terms, complaints, legal notices, abuse reports, or other matters concerning the Services, please contact us:

Autogine AI

Website: https://autogineai.com/ Email: hello@autogineai.com Phone: +92 312 2971643

34. User Acceptance

By creating an account, purchasing a subscription, connecting a WhatsApp or other third-party account, activating an automation, or using any part of the Services, you confirm that:

  • You have read these Terms;
  • You understand these Terms;
  • You agree to be bound by these Terms;
  • You are responsible for your use of the Services;
  • You are responsible for activity conducted through your Account;
  • You will not use the Services for scams, fraud, spam, or unlawful activity; and
  • You understand that Autogine AI is a technology/service provider and is not responsible for your underlying business activities, transactions, products, services, or representations, except to the extent liability cannot legally be excluded.

BY USING AUTOGINE AI, YOU ACKNOWLEDGE AND ACCEPT THESE TERMS OF SERVICE.

Autogine AI https://autogineai.com/ hello@autogineai.com

+92 312 2971643

Effective Date: August 10, 2026