Effective Date: September 25, 2026
AutoGine AI (“AutoGine AI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information and business data that you provide when using our website, applications, software, automation tools, APIs, and related services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, and the choices available to you.
By using AutoGine AI, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use our Services, we may collect the following categories of information.
When you create or manage an AutoGine AI account, we may collect:
Full name
Business or company name
Email address
Phone number
Business address
Login credentials and authentication information
Account preferences
Subscription and billing information
Information you provide when contacting our sales or support teams
If you connect a supported messaging or social media account to AutoGine AI, we may process information necessary to provide the requested automation services.
This may include:
Phone numbers
Contact names
Customer messages
Message content
Message timestamps
Conversation information
Message delivery information
Automation rules and workflows
Customer inquiries and responses
Media or files transmitted through supported messaging services, where applicable
We process this information only to provide the functionality requested by the account owner or authorized user.
If you connect AutoGine AI with Meta products or services, including WhatsApp Business Platform, Facebook, Instagram, or other Meta services, we may receive information made available to us through the permissions and APIs authorized by you.
Depending on the integration, this information may include:
Meta account or business identifiers
WhatsApp Business Account information
WhatsApp phone number information
Page or Instagram account information
Messages and conversations
Customer contact information
Message status and delivery information
Webhook events
Information required to configure or operate requested automations
AutoGine AI only requests and processes information necessary to provide the features and services selected by the customer.
When you use our Services, we may automatically collect limited technical information, such as:
IP address
Browser type
Device type
Operating system
Log information
Approximate usage information
Date and time of access
Error and diagnostic information
Security and authentication logs
We use this information to maintain, secure, troubleshoot, and improve our Services.
You may voluntarily provide information when you:
Contact our sales team
Contact system support
Submit a form
Request a demonstration
Create an account
Configure an automation
Report a problem
Communicate with us through email or other supported channels
We may use collected information to:
Provide and operate AutoGine AI Services
Create and manage user accounts
Provide messaging and automation functionality
Process authorized WhatsApp, Facebook, Instagram, or other supported integrations
Configure automated responses and workflows
Provide customer and technical support
Communicate with customers about their accounts or services
Process subscriptions and payments
Maintain system security
Detect, prevent, and investigate unauthorized access, fraud, abuse, or security incidents
Troubleshoot technical problems
Improve the performance and reliability of our Services
Comply with applicable legal and regulatory requirements
Enforce our terms and other applicable agreements
We do not use information obtained through Meta platform integrations for purposes unrelated to providing the functionality requested by the user, except where required or permitted by applicable law.
When you connect a Meta account or Meta Business asset to AutoGine AI, we may process data received through Meta’s APIs according to the permissions authorized by you and the applicable Meta Platform terms and policies.
AutoGine AI does not sell Meta platform data.
We do not use data obtained through Meta platform integrations for unrelated advertising or profiling purposes.
Where applicable, Meta platform information is used to:
Connect your authorized Meta Business assets to AutoGine AI
Send and receive messages through authorized integrations
Operate automated responses
Configure messaging workflows
Provide analytics or operational information necessary for the requested service
Maintain and troubleshoot the integration
Provide customer support relating to the integration
We do not request access to Meta information that is unnecessary for the functionality being provided.
We may share information only when reasonably necessary to operate our Services or when legally required.
Information may be shared with:
We may use trusted third-party service providers for services such as:
Cloud hosting
Database infrastructure
Authentication
Payment processing
Email delivery
Customer support
Security
Analytics
Software infrastructure
These providers are permitted to process information only as necessary to provide their services to us.
When you authorize an integration with Meta or another third-party platform, information may be exchanged with that platform as necessary to provide the requested functionality.
We may disclose information if required to do so by law, legal process, court order, governmental request, or when reasonably necessary to:
Protect our rights or property
Protect users or the public
Investigate fraud or abuse
Prevent security threats
Enforce our agreements
We do not sell personal information or customer messaging data to third parties.
We retain information only for as long as reasonably necessary to:
Provide the Services
Maintain your account
Complete requested transactions
Maintain business and security records
Resolve disputes
Comply with legal obligations
Prevent fraud or abuse
Enforce our agreements
The retention period may vary depending on the type of information and how it is used.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
You may request deletion of your personal information and, where applicable, information associated with your AutoGine AI account.
To request deletion, contact us using the information provided in the Contact Us section below.
When submitting a deletion request, please provide enough information for us to identify your account.
We may need to verify the request before processing it.
After a valid deletion request is processed, we will delete or anonymize applicable information unless we are required or permitted by law to retain certain information.
Disconnecting a Meta integration may also stop AutoGine AI from receiving additional information from that integration, although previously collected information may remain subject to our retention and deletion procedures.
If you have used a Meta account to access or connect with AutoGine AI, you may request deletion of data associated with your AutoGine AI account by contacting us.
You can submit a request through:
Email: hello@autogineai.com
Please include the email address or account information associated with your AutoGine AI account so that we can identify and process the request.
Where applicable, we will process requests for deletion of information received through Meta platform integrations in accordance with applicable Meta requirements and our legal obligations.
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Security measures may include:
Access controls
Authentication mechanisms
Encryption where appropriate
Secure communications
Monitoring and logging
Infrastructure security controls
Restricted access to customer information
However, no internet-based service can guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.
AutoGine AI may use cookies and similar technologies to:
Maintain sessions
Remember preferences
Improve website functionality
Understand website usage
Maintain security
Analyze service performance
You can manage cookie settings through your browser. Disabling certain cookies may affect the functionality of some parts of our Services.
Our Services may integrate with or link to third-party services, including Meta products and other technology providers.
Third-party services have their own privacy policies and terms. AutoGine AI is not responsible for the privacy practices of third-party services that operate independently from us.
You should review the privacy policies of any third-party service you choose to connect to AutoGine AI.
AutoGine AI Services are not intended for children under the age required by applicable law to independently provide consent to data processing.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
Depending on the infrastructure and service providers used to operate AutoGine AI, information may be processed or stored in countries other than the country where you reside.
Where required, we take appropriate measures to protect personal information during international transfers in accordance with applicable law.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction of certain processing
Object to certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
To exercise applicable rights, contact us at:
We may verify your identity before completing certain requests.
If you use AutoGine AI to communicate with your own customers, contacts, or users, you are responsible for ensuring that your use of personal information complies with applicable privacy laws, messaging requirements, Meta policies, and any other applicable rules.
You are also responsible for obtaining any required notices, permissions, or consents before sending messages or processing customer information through AutoGine AI.
AutoGine AI provides technical tools for automation and messaging but does not determine the lawful basis for your processing of customer information.
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or privacy practices.
When we make material changes, we may update the effective date displayed at the top of this Privacy Policy and provide additional notice where required.
We encourage you to periodically review this Privacy Policy.
If you have questions about this Privacy Policy, your personal information, data deletion, or our privacy practices, please contact us.
AutoGine AI
Office:
Office 103, 2nd Floor, Building #85, Shaheed-e-Millat Road, Karachi, Pakistan
General / Privacy Inquiries:
hello@autogineai.com
Sales Inquiry:
+92 309 2152806
System Support:
+92 312 2971643
For privacy and data deletion requests, please use:
Last Updated: September 25, 2026
