Partial Payment / Committed Payment
If a customer activates and uses the Autogine AI system after paying only a partial amount and commits to paying the remaining balance by a specific date, the remaining payment must be made within the agreed timeframe.
If the customer fails to pay the remaining amount by the committed date, Autogine AI reserves the right to suspend or cancel the customer’s subscription and access to the system.
If the customer has already used the system for more than 24 hours, no refund will be provided for any amount already paid.
Payment After System Activation & Testing
If a customer is provided access to the system for activation, testing, or evaluation and subsequently makes a payment after testing the system, including testing message sending, WhatsApp functionality, automation, or other features, that payment will be considered a payment for a service that has already been tested and used.
Such payments are non-refundable.
Advance Payment & 24-Hour Refund Window
If a customer pays the subscription amount in advance and subsequently decides not to continue, the customer may request a refund within 24 hours of payment, provided that the service has not been activated or used.
Once the system has been activated or used, including sending or receiving messages, connecting a WhatsApp number, activating automation, using campaigns, API functionality, chatbot/AI features, or consuming system resources, the payment will generally become non-refundable.
Refund Request
Eligible refund requests must be submitted within the applicable 24-hour period by contacting Autogine AI at:
Email: hello@autogineai.com
Refund eligibility will be determined based on the customer’s payment status, activation status, usage of the system, and the time at which the refund request is submitted.
Customer Acceptance
By making a payment, activating, accessing, testing, or using the Autogine AI system, the customer acknowledges and agrees to these Payment, Cancellation & Refund terms.
